MicroTrends Product Support and NinjaTrader Support
It is critical that you can rely on the support you receive from your trading platform
and add-on providers. As a result there are plenty of fast turnaround options to
achieve this.
Product Support Channels
Support quick links
Registered User Support
- Please register or
Login
for priority support
MicroTrends Support
MicroTrends is earning a reputation for proving outstanding products and support
for NinjaTrader Add-ons. Webimnar virtual trading room, forums, blog, popular settings,
user guides and FAQ video screencasts/ webcasts.
Support hours
Support hours are Monday through Friday - and available weekends and night time
due to arrangement or global trading activities
- 12:00 AM GMT until 00:00PM
Support FORUM for non Emergency technical support
The MicroTrends Support forum will be available 24 hours a day 7 days a week.
Support Videos
Video guides
Support By Skype
Support By Email
Just send an email to support@micro-trends.co.uk
or when logged in use the support mailer on this page.
Support Tips
Quick tips for support - reporting and resolving issues
How to report issues tips
You can right click on a chart or a parameters grid or most screens in fact and
click send as mail!.
- In NinjaTrader click control center - log tab.
- There maybe error messages there. - You can save it and send it to NinjaTrader for
support to deal with.
- Click help and Mail to Support
Parameter configuration Issues
Send us an image of the parameters grid for a quick diagnosis!
- For a strategy you can add it to a chart and configure the parameters in a grid
- Stretch this out you can take a screenshot and mail it support@micro-trends.co.uk
General Support Information
Many common issues can be pre-empted and resolved by watching video guides
Product Upgrading?
TO BE SURE: If you are upgrading from a previous product version
please - make sure you remove the current version from NinjaTrader first and restart
it - then import the new version!
click here for a short video to see how
to remove old and import new
How to Download and Import an Indicator
How to Download and Import an Indicator and use it on a chart!
NinjaTrader Support
NinjaTrader has earned a reputation for proving outstanding support with a top quality
support model that ensures you receive fast turnarounds to your inquiries. Click here to visit the Ninja Trader Support Center
Support hours
Support hours are Monday through Friday from 8:30 AM EST until 6:00 PM EST
Support forum
The NinjaTrader Support Forum is available 24 hours a day 7 days a week.
Support By Email
From the Control Center window, select the menu item “Help > Mail to Support" and
an email template will be provided for you to enter your question or just send an
email to support@ninjatrader.com